Return Eligibility
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. If the item is damaged or not in its original condition, we may deny your return request. Returns must be initiated within 30 days of receiving your order to be eligible for a refund.
How to Request a Return
To initiate a return, you must contact us by emailing [email protected]. In your email, please include your order number, the reason for the return, and any relevant details about the item. We will respond with instructions on how to proceed with your return. Please allow 2-3 business days for us to respond to your request.
Return Shipping Costs
Customers are responsible for the return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during transit.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund to the original payment method within 7-10 business days. Please note that it may take additional time for your bank or credit card company to process the refund and reflect it in your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. Follow the return process outlined above to return your original purchase.
Non-Returnable Items
Some items are non-returnable, including but not limited to items that have been used or opened. If an item is marked as non-returnable at the time of purchase, it cannot be returned for a refund. Please check the product description carefully before making your purchase.
Contact Information
If you have any questions about our Return and Refund Policy or need assistance with a return, please contact us at [email protected]. We are here to help and will respond to your inquiries as quickly as possible.